Privacy Policy

We collect information you provide directly when you fill out a contact or inquiry form, complete the onboarding process, or communicate with us by email. This may include:

• Name and email address
• Business name and project details
• Files, footage, and media you share with us

We may also collect basic usage information automatically when you visit the Site, such as pages viewed, time spent, browser type, device type, and general location (city or country). This data is collected through standard analytics tools and does not identify you personally.

We do not collect sensitive information such as Social Security numbers, financial account numbers, or government-issued identification.

We use the information we collect to:

• Deliver the editing and post-production services you requested
• Respond to your inquiries and communicate about your project
• Process your subscription and manage your account
• Improve the Site and our services over time
• Measure the effectiveness of advertising campaigns

We do not sell your personal information to third parties.

Any files, footage, or media you share with us through a private client workspace (Frame.io) or similar platforms are used solely to complete the services you requested. Your content is not shared with outside parties, licensed, or used for any purpose other than producing your deliverables.

We take reasonable precautions to protect your files during the production process and after delivery. We recommend keeping your own backups of any original files you share with us.

Subscription payments are processed through Stripe or another third-party payment processor. We do not store your credit card number, billing address, or other payment credentials on our servers. All payment data is handled directly by the payment processor, subject to their own privacy policy and security standards.

We use cookies and tracking technologies to understand how visitors use the Site and to support advertising on platforms like Meta and Google. This may include:

• Meta Pixel, to measure the performance of ads on Facebook and Instagram
• Google Analytics or similar tools, to track site traffic and user behavior
• Session cookies, to improve your experience while browsing the Site

You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site. You may also opt out of interest-based advertising through the Your Online Choices platform or your device privacy settings.

We use a number of third-party services to operate our business. These providers process data on our behalf or on yours and are governed by their own privacy policies:

• private client workspace (Frame.io), for file sharing and delivery
• Stripe, for subscription and payment processing
• Meta (Facebook and Instagram), for advertising
• Google Analytics, for website analytics
• Netlify, for website hosting

We encourage you to review the privacy policies of these services if you have specific concerns about how they handle data.

We take reasonable technical and organizational steps to protect your information from unauthorized access, loss, or misuse. However, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted to or from our services.

If you believe your information has been compromised, please contact us immediately at the email below.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at the email address below. We will respond to all reasonable requests within a reasonable timeframe. Note that some information may need to be retained for legal or operational purposes even after a deletion request.

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this page periodically if you have ongoing concerns about how your data is handled. Continued use of the Site after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please get in touch. We are happy to address any concerns directly.